From your home screen, tap "Add Loved One" and fill in their name and details. Your first loved one profile is included free — additional profiles can be added for $1.99 each.
Each loved one profile starts with a set amount of storage for photos, videos, and recordings. If you need more room, you can purchase a 5GB storage expansion for $3.99 from within that loved one's profile.
Very large video files, such as 4K recordings, can fail to upload, especially on a slower connection. Try trimming the video, recording at a lower resolution, or connecting to Wi-Fi and trying again. Photos and audio recordings are much smaller and normally upload without trouble. We are working on making large uploads more reliable.
Open a loved one's profile, go to the interview questions section, and tap the record button next to any question. You can play back and re-record your answer at any time — re-recording replaces the previous answer.
Tap the heart icon on any photo, video, or recorded answer to add it to that loved one's Favorites collection, so it's easy to find later.
Yes. Your loved one's photos, videos, and recordings are private to your account and are not shared with anyone else.
Go to Settings and turn on App Lock. Beloved Presence will then use your phone's own Face ID, fingerprint, or passcode to unlock. It locks whenever you open the app fresh, and again if you've been away from it for about a minute. Quick interruptions, like pulling down Control Center, won't lock it.
Try closing and reopening the app first. If it still hasn't appeared after a few minutes, contact support with your order number from your Apple or Google Play receipt email.
Open that loved one's profile menu and choose Delete. This permanently removes their photos, videos, and recordings, so download anything you want to keep first.
Go to Settings and tap Delete Account near the bottom of the screen. This permanently removes your account and all associated data.
It creates your own personal, permanent copy of everything saved for one loved one — photos, videos, recordings, signature, consent, and more — saved directly to your phone, independent of the app.
Open a loved one's profile, go to their menu, and choose "Save to This Device." You'll be asked to pick a folder on your phone, and given the option to also allow saving to your photo gallery. On iPhone and iPad, go to Settings and tap "Save to This Device" instead, choose a loved one, and tap "Save Everything to This Device." When it finishes, your share sheet opens with a single zip file. Tap "Save to Files" to keep it on your phone, or choose AirDrop or another app to send it somewhere else.
This applies to Android phones. Very large videos can't always be safely processed the same way as smaller files on every phone, so videos are saved to your regular photo gallery, where there's no such limit. Photos and audio recordings always go into the folder you chose.
It's a page you can open right on your phone, no app or account needed, showing everything about your loved one in one place — including working, tap-to-play audio for every interview recording. If prompted to select which app to use for opening the file, open it using your Internet Browser. You can also open it on a computer the same way. On iPhone and iPad, save the zip to Files, tap it to unzip it, then open "Open Me First" and tap the play button on any recording to listen.
When adding or editing a family member, tap "Spouse" and choose from the tree. This automatically links both people together — you don't need to edit the other person separately.
Use the "Other Parent" option when adding that child, so their actual two parents are recorded accurately — independent of anyone's current marriage.
Yes — pinch to zoom in or out, and drag to move around. Turn your phone sideways for a larger, full-screen view of the whole tree.